Question 1

How long does delivery take?

Accepted Answer

For Islamabad and Rawalpindi, we offer same-day or next-day delivery. For the rest of Pakistan, delivery takes 2 to 5 business days via courier.

Question 2

How do I track my order?

Accepted Answer

Once your order is shipped, you will receive an email with your tracking number. You can also track your order on the Track Order page using your order number and email address.

Question 3

Is there a discount on buying multiple pairs?

Accepted Answer

Yes! Get 30% off your 2nd pair and 50% off your 3rd pair. Discounts are automatically applied in your cart.

Question 4

What is the difference between full-rim, half-rim, and rimless frames?

Accepted Answer

Full-rim frames surround the entire lens for maximum durability. Half-rim frames support the lens only on top, giving a lighter look. Rimless frames have no frame around the lenses, offering the most minimal and lightweight style.

Question 5

What lens types are available?

Accepted Answer

We offer Clear Single Vision, Blue Light Blocking, Anti-Glare, Photochromic/Transition, Progressive (no-line bifocal), and Bifocal lenses. Each type is available in multiple coatings.

Question 6

How do I place an order?

Accepted Answer

Browse our collection, select your preferred frame, choose your lens options and prescription if needed, then add to cart. You can checkout as a guest or create an account for faster future checkouts.

Question 7

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (COD), Bank Transfer, JazzCash, EasyPaisa, and Credit/Debit Cards. Pay via bank transfer to get an additional 15% discount on your order.

Question 8

Can I add my prescription to any frame?

Accepted Answer

Yes! Most of our frames support prescription lenses. Simply select 'Add Lenses' on the product page, enter your prescription details (SPH, CYL, AXIS, ADD, PD), and choose your preferred lens type.

Question 9

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery if the product is unused and in its original packaging. Custom prescription lenses cannot be returned unless there is a manufacturing defect.

Question 10

What if I receive a damaged or wrong product?

Accepted Answer

Contact us within 48 hours of receiving the order via WhatsApp at 0341-5116695 with photos of the issue. We will arrange a replacement or full refund immediately.

Question 11

Do you offer computerized eye testing?

Accepted Answer

Yes, we provide computerized eye testing at our Islamabad store in Phase 4-A, Ghouri Town. Walk in during store hours (11:00 AM – 8:00 PM, Mon–Sat) or call 0341-5116695 to book an appointment.

Question 12

How does the Virtual Try-On work?

Accepted Answer

Our Virtual Try-On uses your device's camera and face detection technology to overlay the selected glasses frame on your face in real time. Click the 'Try On' button on any product page and allow camera access.

Frequently Asked Questions

Delivery

Discounts

Frames

Lenses

Ordering

Payment

Prescription

Returns

Services

Try-On

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